Shipping policy

Shipping Policy

Thank you for shopping with PetsWorld! We aim to get your order to you as quickly as possible.

Processing TimeΒ All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Delivery Times

  • πŸ‡¬πŸ‡§Β United KingdomΒ β€” Free shipping. Estimated delivery: 3–7 business days.
  • πŸ‡ͺπŸ‡ΊΒ EuropeΒ β€” Β£2.99. Estimated delivery: 7–14 business days.
  • 🌍 International (Rest of World)Β β€” Β£6.99. Estimated delivery: 10–21 business days.

Tracking Your OrderΒ Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Customs & Import DutiesΒ For international orders, customs fees and import duties may apply and are the responsibility of the customer. PetsWorld is not responsible for any delays caused by customs.

Lost or Delayed OrdersΒ If your order hasn't arrived within the estimated timeframe, please contact us at nikolovadilyana2@gmail.com and we'll do our best to help.